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Phone: (731) 285-5936 Monday thru Sat 9am to 5pm Sat 10am to 4pm
Lowell's Number 731 836 5659 Not there much mostly out doing service calls. Call the number above to schedule one.
or e-mail at sales@eetronics.com
Also our partner Ecsis
[There can be many reasons here are some things to check]
After installing setup disk have you shut down your computer?
Check the plugs on the sys there are usually two one is line one for another phone.
Have you downloaded a program lately? Some program can affect the settings of your modem. You may need to reinstall the software provided to configure your system again. Also sometimes it may be necessary to reinstall your modem drivers.
To determine if you need to reinstall your modem drivers, do the following:
Left click the start button the choose settings, then choose control panel, then double click modems. There should be a list of modems. Click on the tab at top called diagnostics, then click the icon that corresponds with your modem. Then click more info. You should get a list of commands in a box listing your modems settings. If you get any other type of response then you may need to re-install the modem driver or the modem itself may need replacing.
If you are uncomfortable in doing any of the above procedures. Call Phone: (731) 285-5936 or e-mail support@eetronics.com to setup a FREE inspection of your system (available to Eetronics.com customers only).
If you are trying to log on as a new customer of Eetronics.com and it is determined that a new modem is required. Eetronics will install this first modem Free of charge. You can't get a better deal than that. We are determined to make your online experience as easy as possible.
There many things that can affect your web surfing speed.
How fast are you logging on?
You should be logging on at least at 28.8 (you can determine this by rolling your mouse pointer over the connection icon at the lower right) If not you should change your modem.
Quality of your phone lines. You should have a single line from your computer straight to the phone jack on the back of your house. Any frayed wiring in your home will contribute to "Noise on the Line" , and reduce your speed.
The amount of RAM in your system. Basically more is better, if you have 32 meg or less you should think about upgrading your RAM to about 64 or maybe 128.
Video card. As the web gets more and more graphical there is an increasing need for a good video card. If you do not know what a video card is don't worry. Just think of it as a device that creates the pictures on your screen. You can get a really good buy on video cards these days for around $65.00 to $120.00 for a really good one.
Just remember that ALL these things work together in increasing your web surfing speed. How do you know if you are needing some upgrades? If your system is 3 years old or older then your are probably not surfing as fast as you could be.
If you are new customer of Eetronics.com and are having trouble setting up your dialup access or setting up your e-mail system. Call Phone: (731) 285-5936 or e-mail request to support@eetronics.com , and we will schedule a appointment to install this initial setup at NO charge. (additional service calls will be billed)
If the connection to the internet is being tested, or if there is a failure at the Halls Bell South office. This will occur, although this is rare. Since opening in September of 2000 we have only experienced this 3 or 4 times.
The most common causes for email errors are caused by mostly the following:
 | A email in the out box that can't be delivered because of a bad address. Just open the outbox and delete the email. |
| Be sure you are connected the internet. There should be an indication located at the lower right of the screen. |
| Your system could be low of resources. This means your system starts to run slower than it has. Just re-start your system and try again. Basically if in doubt re-start the system. |
The number one, two, and three causes for failure to connect problems are.
Error 691 |
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It takes FOREVER to connect
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There are a couple of possibilities to look at here, and we'll look at the more obvious of the two choices first. Try the section below in red first, it is the number one reason for slow dial up times. First Possibility It's possible that the machine is attempting to load unnecessary protocols and this could cause a delay when attempting to log on to the network. To check the possibility of this do the following:
Second Possibility When you attempt to dial the Internet it is normal to hear "noises" coming from the modem, this is referred to as the negotiation stage. These may sound similar to the sound a fax machine makes when dialing another fax machine.
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The computer you are dialing is not answering
First try dialing with your voice handset phone. If you hear a fax machine type noise. That means that or computers ARE answering.
How to disable to the area code in the properties of the dialer
Other possibility:
Before a handshake:
A "No answer" prior to hearing the
modems handshake means that either there is something wrong with the number
being dialed (check for 10-digit dialing / long distance, etc.) or that there is
something wrong with the modem or modem driver referred to in the Dial-up
Networking profile. Having the incorrect modem listed in the profile is a common
problem as a result of upgrading, double-installs of the modem or other
installation difficulties.
After a handshake:
If the same message occurs after the modems are
done handshaking, then this would point to problems in the communication of the
two modems. Reduce the baud rate to at least 38400, and make sure that
"only connect at this speed' is NOT checked. This happens quite a bit
with 56K modems. Disable the 56K protocol, by adding the appropriate
string to the Extra Settings box. Here are a handful of common init
strings:
| For X2 modems | For 56Kflex modems | For V.90 modems |
| ATS32=32 | ATS38=0 | AT-V90=0 |
| ATS32=98 | AT+MS=V34 | For a more extensive list of 56K init strings, try http://www.56k.com |
| AT+MS=11,1 | You can also try disabling error control, this might work sometimes. |
or go to http://www.eetronics.com/eetronics.EXE
This is a setup file that will install your user name password and update your access number to the new one.
Or ask a question at the FAQ center
Check the Frequently asked questions below
